Important Note: Every month I receive at least a couple messages that I cannot reply to because the email bounces. Usually the email server blocks the email because it thinks it is SPAM. When this happens, there is no way I can reply and I can't even let you know what has happened.

If you don't receive a reply to your questions, my response has probably bounced and I'm not able to contact you. If there is a way you can unblock emails from fountainware, you can retransmit your question and I can try again. Another option is to signup for the Compass Users Group and repost your question there. Even if the emails from the group are blocked, the answer will still appear online.